Manufacturer’s Recommendations & Spotting Tips

Carpet cleaning is just like exercise! If you get into a routine and keep it up, you will see great results and feel better for it. And understanding the right way to clean carpet will help you save time by doing it correctly the first time with products that do the job right from the start. Not only will Seal of Approval cleaning products help keep your carpet looking great, they can also help meet the warranty requirements of the carpet manufacturer. Below are three simple steps to keeping your carpet clean and looking great:

1. at the right frequency with a CRI-approved vacuum.
2. with products that do not damage the carpet or cause it to resoil more quickly.
3. your carpets every 12 to 18 months to remove embedded dirt and grime.

• Use mats — Outdoor and indoor mats or runners can reduce the amount of dirt that enters the house.
• Take off your shoes — You can save wear and tear on carpet by asking everyone to take their shoes off before entering your home.
• Change your air filters — Change air filters in your heating and air-conditioning systems as recommended by the manufacturer’s directions. The more dust and particles removed by the filter, the fewer that fall onto the carpet.

• An upright vacuum with a beater bar/brush is the best type for cut pile carpet. A suction-only vacuum may be required for loop pile Berber carpets to prevent excessive fuzzing.
  Vacuum cleaner dust bag should be emptied when half full.
• Exercise prevention maintenance by placing absorbent mats at the most frequently used entrances to your home. Change or launder when these mats become dirty. Filters in your heating and air conditioning systems should be changed regularly.
• Periodically clean traffic lanes and the areas in front of frequently used chairs with an absorbent powder (such as Host®, Dri-Matic® or Capture®).
• Keep absorbent cloth or paper towels and cleaning solutions on hand for quick response to spills and accidents.
• DO NOT apply stain repellent treatments which contain any silicone as they tend to accelerate carpet soiling. (Some carpet manufacturers do not accept responsibility for complaints where such treatments have been used.) When having your wool carpet professionally cleaned, use a “WoolCare Specialist” certified by Restoration Industry Association.
  
  
  
  
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  Basic Rug Care
  
  Rugs deserve the same care as wall-to-wall carpet and, in some cases, require special attention.
  • Washing rugs — If your rug is small and the label says “machine washable,” shake the rug outside first and then put it in the washing machine at the recommended temperature. Use warm water (90 to 105 degrees) and a mild detergent. Tumble your rug dry at the lowest heat setting.
  • Beating larger rugs — If your larger rug is easy to pick up, shake it outside first; then put it over a clothesline and beat it. Next, take the rug inside and vacuum it. If the label says dry clean only, then roll it up and take it to a professional rug cleaner. Save time and aggravation by calling first to see if the cleaner does rug cleaning — many do not.
  • Vacuuming area rugs — Area rugs with fringe require special technique. Use gentle suction and start from the center of the carpet, vacuuming toward the fringe and being careful not to catch the strands in the beater bar. Lift the carpet edge to vacuum beneath the fringe.
  • Caring for Oriental, Turkish or Persian rugs — Clean imported rugs according to your carpet manufacturer’s specifications or bring in a professional cleaning service. Be gentle with fringe. For heirloom-type rugs, you need professionals.
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  Mohawk and Shaw Recommendations:
  
  
  
  Stain Removal
  
  
• Treatment of the affected area should begin immediately upon discovery. The more time that elapses before treatment, the more difficult a stain will be to remove. For best results, us Mohawk FloorCare Essentials Carpet Spot Remover and Cleaning Kit.
• First scrape food spill gently with a spoon or dull knife – or a Mohawk Carpet Cleaning Key, removing as much solid materials as possible.
• Apply Mohawk FloorCare Essentials Spot Remover or other low residue carpet spot remover that has obtained the Carpet and Rug Institute Seal of Approval to the stain.
• Abnormally large or excessive stains may require hot water extraction method. Professional cleaning is recommended.
• Important – Do not use any cleaner with a PH of 10 or higher. Always test cleaners on a small, non-visible area for any discoloration of the pile before using.
• Mohawk recommends using the Mohawk FloorCare Essentials line of Cleaning products and tools for best overall results and product safety. These products are non-toxic, leave no soapy residue, and feature proprietary technology developed for the entire family of Mohawk flooring products.
  
  Cleaning Recommendations
  
  
• Even with regular vacuuming, soil particles and oily dirt will cling to the carpet fibers. With foot traffic these particles and oily dirt are driven deep into the carpet. We recommend professional hot water extraction every 12 to 18 months using cleaning products, equipment or systems that carry the Carpet & Rug Institute Seal of Approval. Periodic cleaning using the hot water extraction method performed by a certified carpet care professional, will refresh carpet appearance.
• The most used areas, such as entrances, doorways, traffic lanes, and in front of chairs will collect dirt faster than other areas. Clean these areas as they begin to show soil. This will stop dirt from spreading and will extend the time between professional cleaning.
  
  
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  Protect your carpet color In addition to frequent vacuuming, it's important to clean your carpet on a regular basis. Cleaning systems will remove the oily, sticky soil that vacuums can't take out, and will help keep your carpet looking great over time.
  Cleaning systems target the soils that result from cooking vapors, air pollution, and tracked-in dirt. The particles of oily soil deposited on carpet fibers can cause gradual but significant dulling of colors. The color isn't lost, but is hidden under the film. If this type of soil is allowed to accumulate, it begins to attract and hold the dry soil.
  
  Get on a cleaning schedule If carpet is cleaned before it becomes too unsightly, the cleaning chore will be easier and more successful. Carpet in a typical household should be cleaned every 12 to 18 months, depending on the number of residents and amount of activity.
  Choosing the proper cleaning system is important. Some systems may leave residues which accelerate re-soiling and defeats the whole purpose of cleaning.
  
  Shaws choice: Hot water extraction Research indicates that the hot water extraction system provides the best capability for cleaning. This system is commonly referred to as "steam cleaning," although no steam is actually generated. The process consists of applying a cleaning agent into the carpet pile and using water in the extractor to recover the used solution and soil.  This can be done from a truck-mounted unit outside the home with only the hose and wand brought inside or by a portable system brought into the home.
  Shaw warranties require that the homeowner be able to show proof of periodic cleaning by hot water extraction (commonly called "steam" cleaning) by a professional cleaning service or do-it-yourself system, using equipment that is certified under the Carpet and Rug Institute's Seal of Approval program. Visit www.carpet-rug.org for a list of approved products/equipment.
  
  Professional advantages Professional carpet cleaners are a great choice for your floor. Their cleaning equipment has more extraction power than the rental units available to individuals, and the carpet should dry more quickly. True professionals also understand the equipment, know the proper cleaning agents for the situation at hand, and recognize the differences in fibers and carpet construction.
  
  Locate a professional carpet cleaner Effective January 1, 2008, professional service must be performed by an IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified firm.** You may contact the IICRC at 1-800-835-4624 for information. This organization maintains a national directory of independent professional cleaners who are trained and certified in a variety of cleaning specialties. Call and explain that you have purchased a Shaw carpet, and be sure to ask for a cleaner near you who uses the hot water extraction system. If you prefer tackling the job yourself, check these do-it-yourself guidelines before you begin.
  
  What about spot and stain removal? Shaw's R2X Stain and Soil Remover is the only carpet cleaning product with the endorsement consumers have trusted for more than 100 years: the Good Housekeeping Seal. Because of our patented process, it's even easier to use than most spot cleaners.  Our recommended spotting product also has the Wool Safe Certificate of Accreditation and the Carpet and Rug Institute's Seal of Approval. Routine spot removal- research has shown that many products sold for do-it-yourself spot removal clean poorly and their residues attract soil on the cleaned area rapidly afterward. The Carpet and Rug Institute's Seal of Approval program tests and certifies products that meet stringent standards and thus clean effectively, without damage to your carpet.
  
  
  
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  Regular Care for Lasting Beauty
  A regular maintenance program extends the life and the initial appearance of your carpet. Today's carpet fibers are designed to hide and soil and reflect light, and have the ability to resist soiling and stains. However, the lack of apparent soiling does not eliminate the necessity of regular cleaning.
  
  You'll need to vacuum your heavy traffic areas, such as hallways, stairs and exterior entryways, at least twice a week. Vacuum less heavily used areas weekly. For best results, use a vacuum cleaner with a beater bar or rotating brush, and with a strong enough airflow to penetrate the carpet backing. Most dry soil has razor-like edges that abrade carpet fibers, causing light to reflect differently and give carpet a dull appearance. Soil can damage the fibers permanently if allowed to remain in the pile.
  
  No matter how often you vacuum, your carpet will still need heavy-duty cleaning from time to time. Professional cleaning is required to maintain your Carpet One warranty. We would be glad to advise you about which cleaning method is best for your particular carpet. Hot water extraction, either alone or in combination with cleaning, is required to maintain your warranty, EXCEPT for the NATURA styles that must be cleaned through dry cleaning techniques.
  
  A trained professional should perform this service every 1 ½ to 2 years to refresh the texture and rejuvenate the fibers in your carpet. Have the cleaning professionals come to your home for a visual inspection, and obtain a written agreement before the work is started. You must retain your receipts for proof of maintenance service should a warranty claim arise.
  
  When you and your cleaning professional choose a cleaning method, fiber content is the most important concern. Most carpet today is constructed with synthetic fibers such as nylon, polyester or olefin, and may be cleaned with most cleaning methods. Natural fibers such as wool, cotton, silk and sisal may require specialized care. Use a cleaning method recommended by the carpet manufacturer to maintain their warranty, and if you should have any questions or concerns about your new carpet, just call your Carpet One retailer.
  
  
  

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